Customer Service Appreciation

What is it with rainy days and angry phone calls
I greet you with a pleasant "Hello" and a nice sweet "How may I help you"
Yet you are ready for a battle about something I have nothing to do with
No matter what you dish out I smile and work through the anger
Because deep inside I know it's not personally directed at me
Though it amazes me how you could accomplish anything in life with such an negative disposition
People just expect customer service employees to take and take their verbal abuse without realizing that we are placed in a position to either help you make your transition simple or make your day worse
We are trained to be polite as possible but there are those times when we can't apply that quality when being insulted and cursed out
We are regular people trying to make a living just like the person on the other end of the phone
We also can relate to being irritated when things aren't working out
We sympathize with them, try to give our best customer service, we even put our selves in their shoes to better help their situation
It works at times but there are those people that just love to complain without allowing us a real shot at fixing their problem
We can jump through hurdles for them if they would only take the time to step back, understand that we aren't the actual person that got them angry and let us help them the best way that we can
The company allows us a lot of wiggle room when it comes to softening the blow on their situation
When you start cutting into someone trying to help you, you don't realize that you are making them less and less able to concentrate on you and more focused on not getting an attitude right back at you
So if you are one of those people that have a complaint, realize that if the person on the other end of the phone isn't responsible for your problem, cut them some slack and allow them a chance to prove their ability to make your call a more pleasant and less stressful one